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Refund Policy

At ALISSA, We care about every product. Under rigid management, we hope every customer will be completely satisfy with your purchase. 

 

We will provide a size chart on the bottom of every product's page. Customer is advised to confirm the measurement, size, and quantity of the good(s) before making placing order.
 
  • All returns/exchange must be sent back within 7 days upon receiving your order & after confirmed with our customer service team. We will not allow any exchange/refund if you fail to return the good(s) within the stipulated time. 
  • Kindly contact our after sales support team via email hello@alissastyle.com or drop us a message at Facebook / Instagram about the issue. Please allow 24 hours for review and response.
    For defective/wrong item, kindly provide snapshots of the incorrect good(s) or the defective area.
  • Returns must be done in the good(s) original condition (tag attached, unworn, unwashed and unaltered). All good(s) are not to be soaked, washed, or any other action which may cause the good(s) to differ from its original state. If the good(s) are degraded due to above reason(s), item/s is strictly not returnable.

    For all good(s) packed with boxes, both good(s) and its box must be returned in its original conditions. ALISSA reserve the rights to reject any refunds if the good(s) doesn’t meet above conditions, including, but not limited to: 
  1. Accessories must be returned in original condition (with box and packaging)
  2. Bag must be returned in original condition (with dust bag and box)
  3. Clothes must be returned with ALISSA plastic bag
  • Buyer is responsible for the item until it reaches us and kindly retain all proof of mailing until an acknowledgement has been sent.
  • Return without meeting the criteria will charged for RM10 for penalty such as return shoe without shoe box/shoe cover/dust bag and original packing.
 
 
 
Return

ALISSA DO NOT PROVIDE RETURN SERVICE, unless: 

  1. wrong item or size delivered by us 
  2. defective item(s)
  • A wide range of damage or dirt/ (more than 1cm)  
  • uncommon torn  
  • poor or improper stitching line 
 
For defective/wrong good(s), we will provide a one-to-one exchange.

ALISSA will send a brand new exact piece to customer once the defective/wrong item is received. (*this may mean a certain waiting time for the replacement items to reach our shore)

Good(s) with defect only allowed to do exchange with same model, same color and same size.

Postage fees for returns / replacement items will be absorbed by us (please refer table below)
Shipping fee for return Reimburse by ALISSA in terms of credit note
Shipping fee for replacement Borne by ALISSA
 
If the item is no longer in stock, the equivalent amount will be credited back by original method of payment
 
ALL Reasons listed below are NOT considered defects  
  • Stain (less than 1cm) 
  • Color variation from product photos, e.g. fuschia vs red. 
  • Slight design variation from product photos, e.g. print patterns and arrangements, lace arrangements, etc . 
  • Minor variation in measurement (+/- 3cm) 
  • Minor imperfections, e.g. loose threads, crease marks, unopened buttonholes, loose stitched button, uncut stitching string, and etc. 
  • Self-inflicted damage(wear & tear) or cut to the product. 
  • different from expectation 
  • Colour fade, color stain, torn and size shrinking caused by inappropriate washing method. We advise that all items are to be hand-washed and NOT soaked. 
  • For printed items, the prints may vary in terms of symmetry/alignment/slight color patches for each piece and return due to this reason is not considered a defect.


*Proof of defect must be verified by Alissa Style Return to be eligible* 

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Exchange

ALISSA only provides Exchange for good(s) which differ in sizes (top, dress, bottom), but such good(s) are not refundable.

All shipping fee for exchange parcel will be borne by customer. (please refer table below)

Shipping fee for return Reimburse by BUYER
Shipping fee for replacement Borne by BUYER

 

  • Exchange can only be done once per order.
  • Exchanges are only valid for the same design and colour that was initially purchased.
  • If the item you wish to exchange is out of stock, you can choose to exchange for store credits with a 12-month expiry date. You can utilize it to purchase other available items.
  • No cash refund for exchange item.

 

The following are NOT eligible for Exchange: 

  • Sales items, include Best Buy, SALE, Discounted items (includes item purchase using discount codes and cash vouchers)  
  • Orders placed with the usage of reward point/store credit  
  • Items which specifically stated are non-exchange items 
  • Accessories such as jewellery, bag, bralette, lingerie products and swimwear (Due to hygienic purposes).
  •  

We reserved the right to reject any return/exchange item(s) if it does not meet the conditions.
Last Update May 2022

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