Return & Refund Policy

There will be no exchange or refund on any purchase made EXCEPT:

  1. wrong item
  2. wrong size label
  3. defect item
    • Any Stain with more than the size of malaysia 50cents & not removable.
    • Obvious damage like hole  


We are committed to check all the items before posting to you. However, if there is problem with the product(s) that you receive which is a rare case, we sincerely apologize for any inconvenience caused.

How to return  DEFECT/WRONG item?
Step 1: Please reports the issue to us within 48 hours upon receive of the goods at support@alissastyle.com before you return item to us. Late submission will not be entertained.
Step 2: Once we receive your return request, we will get back to you within 24 hours.
Step 3: After getting email confirmation from us, send the item back in its original packaging within 7 days upon parcel arrival.
Step 4: We will process your refund/exchange item in within 7 working days.
 

Case Solution Postage
Wrong Item  Replace with correct item/size Postage will bear by ALISSA STYLE
Defective Item Refund or replace with "same pattern, colour and size" unless stock is insufficient Postage will bear by ALISSA STYLE

 

  • All returns must be sent back within 7 working days
  • Items must be in its original condition (tag intact, unworn, unwashed and unaltered). Exchanges for articles which do not meet all mentioned conditions will be duly declined. All items are not to be soaked. If color runs due to this reason, item/s is strictly not returnable.
  • All returns which do not meet the above-mentioned criterias will be strictly declined and forfeited.
  • The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. Please keep the tracking code with you in case we shall need them for reference.
     

 

Note:
*Color of products may varies due to studio lighting used and please allow 20% of color variation in real product as compared to actual products. It may appear darker or lighter. Exchanges due to this reason will be charged a processing fee.
*There might be 1cm-2cm differences in the measurements given due to the different stretchable quality of the material. Please do check the measurements given in our products and compare with your existing dresses for best fit. Otherwise please email us your stats to gauge your best fit.
*For printed items, the prints may vary in terms of symmetry/alignment/slight color patches for each piece and return due to this reason is not considered a defect.

 

Please contact us at contact@alissa.style or 01116874366 (message only) if you have any questions or doubts.